Often times businesses have customers calling only to find the service representative is already busy with another customer. The customer is put on-hold and put into a queue based on first-in first-out. If the hold is more than a minute, the customer becomes irate.
I propose that the customer be given the automated opportunity to leave their number and then customer service calls them back when they have time, based on the same priority queue. Unanswered repeated call-backs to the same customer automatically lowers the customers priority status.

What do you think of this idea or comment?
(You can change your vote at any time)

I agree

No opinion

I disagree