EW HAVEN
The Federal Trade Commission's do-not-call registry, the most
popular consumer protection initiative in American history, is in
jeopardy. Although President Bush signed the law authorizing the
list yesterday, a federal judge last week ruled that it violates the
First Amendment because it allows households to block commercial
telemarketing calls but not calls from charities, political parties,
religious groups or other nonprofit organizations.
Instead of fighting the court's decision, Congress should seize
this opportunity to improve the program, which 50 million Americans
have already registered for. By allowing households to decide what
kind of telemarketing calls they want to receive, Congress can
resolve the constitutional difficulty, protect charities, give
families better control of their privacy — and save jobs.
The Supreme Court has already made it clear that government can
give people the power to choose which solicitations they allow into
their homes. In 1970, the court upheld a statute that allowed a
household to block mail from any sender simply by notifying the
local postmaster.
Such a system of selective association can easily be accommodated
within the trade commission's proposed do-not-call regulations.
Under those rules, telemarketers can still call people who have
registered for do-not-call status if they have given an express
authorization to a "specific seller." Congress could expand the
concept of express authorization to include intermediaries, like
phone companies, which would then connect the call.
This concept of "authorized intermediation" simplifies the
government's regulatory burden. The trade commission doesn't have to
decide what types of calls to connect; it can simply leave it to the
marketplace to offer the kind of filters that families really want.
Families would benefit by having greater control of a scarce
resource: their privacy.
Some families would choose to block all calls. Others would agree
to accept calls from charities. And still others would take
commercial calls if the telemarketer agreed to compensate them for
their time.
As things stand, telemarketers are trying to take your time
without paying you for it. That's why they call so often. Local
phone companies could set up a kind of reverse "900" number system
where customers would get paid for each minute they listen to a
sales pitch — in fact, companies have already offered long-distance
service based on this model (customers can earn free minutes by, for
example, listening to phone sales pitches).
By encouraging compensated calling, Congress could save the jobs
of tens of thousands of telemarketers. It would even give
telemarketers the opportunity to make new types of calls that would
be prohibited under the proposed rules. So long as the sender meets
the household's prerequisites, the intermediary should be authorized
to connect, say, prerecorded calls or faxes.
Finally, allowing families to choose their telemarketers could
also serve the public interest. The current hang-up mentality has
wreaked havoc on polling organizations, which now average response
rates as low as 15 percent or 20 percent. Under this system, perhaps
the response ratio will improve, and we will have more reliable
information about public opinion.
With compensated calling, the telemarketing industry will enable
its reputable members to continue marketing. For Congress, such a
system offers a way out of a constitutional dilemma. Instead of
crippling the industry, Congress should embrace a regulation that
will rationalize and redeem it.
Ian Ayres, professor at Yale Law School, is co-author of
``Why Not? How to Use Everyday Ingenuity to Solve Problems Big and
Small.''